Web Synq Design — Privacy Policy

We collect the minimum needed to operate your experience, deliver services, and run the automation systems you request. By using this website or our Services, you consent to this Policy.

This Privacy Policy (“Policy”) describes how Web Synq Design, LLC (“Web Synq,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information when you use our website, submit an application, book an appointment, purchase services, or otherwise engage with our services, automations, and related offerings (collectively, the “Services”).

Plain English: If you submit a form, book a call, or opt into messaging, we will use your info to contact you, deliver the service, and improve performance. We do not sell your personal data in the traditional sense.

1. Scope & Definitions

“Personal Information” means information that identifies, relates to, or could reasonably be linked to you (e.g., name, email, phone number, IP address). “Usage Data” includes device and browsing information collected automatically.

2. Information We Collect

a) Information you provide. We may collect:

Contact info: name, email, phone number, business name, address (if provided)
Application/intake data: business type, needs, goals, budget ranges, service qualification responses
Communications: emails, SMS messages, chat logs, call notes, and support tickets
Payment metadata: subscription status, invoices, transaction confirmations (we typically do not store full card data)

b) Information collected automatically. We may collect:

IP address, browser/device type, operating system, pages viewed, timestamps, and referring URLs
Approximate location derived from IP (not precise GPS)
Cookies and similar technologies (see Section 5)

c) Information from third parties. We may receive info from:

Payment processors (transaction confirmations)
Scheduling tools (appointment confirmations)
Analytics/ad platforms (performance and attribution data)
CRM/automation tools used to deliver Services (contact/activity logs)

3. How We Use Information

We use information to:

Provide and operate the Services (implementation, onboarding, automation setup, support)
Communicate with you (service notices, updates, confirmations, support replies)
Schedule appointments and deliver project milestones
Process billing and prevent fraud
Send marketing communications where permitted and based on your preferences
Improve performance, conversion, and system reliability (analytics, troubleshooting)
Comply with legal obligations and enforce our agreements

4. SMS, Email, Phone Calls & Recording

If you provide your phone number or email, you consent to receive communications related to your inquiry, onboarding, service delivery, and (where permitted) marketing.

SMS: Message frequency varies. Message & data rates may apply.
Opt-out SMS: Reply STOP to cancel. Reply HELP for help.
Email: You may unsubscribe from marketing emails via the link included in those emails.
Calls: We may call you for support, onboarding, or follow-up related to your request.
Recording: Calls may be recorded/monitored where permitted by law for quality, training, and documentation.

Important: Opting out of marketing messages may not stop purely transactional communications (e.g., appointment confirmations, security notices, billing alerts).

5. Cookies & Analytics

We use cookies and similar technologies to operate the website, remember preferences, measure performance, and understand usage patterns.

Essential cookies: required for core site functionality
Analytics cookies: help measure traffic and page performance
Marketing cookies: may be used to measure campaigns and improve targeting (where enabled)

You can control cookies through browser settings. Disabling cookies may impact Site functionality.

6. How We Share Information

We may share information in these situations:

Service providers: vendors supporting hosting, analytics, communications, payment processing, scheduling, CRM/automation
Legal compliance: to comply with law, protect rights, enforce terms, or respond to legal requests
Business transfers: mergers, acquisitions, financing, or sale of assets
With your direction: when you request or authorize disclosure

We do not sell your personal information in the traditional sense. If we use advertising tools, we may share limited identifiers (like cookies) for attribution and measurement where enabled.

7. Data Retention

We retain information only as long as reasonably necessary for business purposes, service delivery, compliance, dispute resolution, and enforcement of agreements. Retention depends on the data type and purpose.

8. Your Choices & Rights

Depending on your location and law, you may have rights to:

Request access to or a copy of certain personal information
Request correction or deletion of certain information
Opt out of marketing emails and SMS
Limit certain processing where applicable

To make a request, contact us at the email in Section 13. We may need to verify your identity.

9. Security

We use reasonable safeguards designed to protect information. However, no system is 100% secure. You acknowledge we cannot guarantee absolute security.

10. Children’s Privacy

Our Services are not directed to children under 13 (or under 16 in certain jurisdictions), and we do not knowingly collect personal information from children. If you believe a child provided data, contact us for removal.

11. Third-Party Links

Our Site may link to third-party websites or tools. We are not responsible for the privacy practices of those third parties. Review their policies before providing information.

12. Changes to this Policy

We may update this Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Services after updates constitutes acceptance.

13. Contact

Web Synq Design, LLC
Privacy Inquiries: [email protected]
Address: Virutal Office
Jurisdiction: Arizona

Compliance note: This policy is provided for general use and should be reviewed by counsel to ensure alignment with your actual data flows (GHL, SMS/email providers, analytics, ads) and your jurisdictional requirements.