AI Agents that Qualify, Route, and Book — Across Chat & Voice.
Turn conversations into revenue. Web Synq’s on-brand AI agents handle intake, qualification, scheduling, and payments—on your site, SMS, social DMs, and the phone.
What’s Inside
A single system for real-time conversations—web chat, SMS, social DMs, and voice calls—built to convert and built to scale.
Website & Widget Chat
Proactive prompts, lead capture, and calendar booking—trained on your offers, policies, and FAQs.
AI Voice Agent
Natural conversations over phone. Greets, qualifies, routes, books appointments, and handles simple payments.
SMS & Social DMs
Instagram, Facebook, WhatsApp, and SMS follow-ups that don’t drop the thread.
Live Agent Escalation
Route to humans by keyword, intent, value, or VIP rules. Full transcript and context passed instantly.
How It Works
From “hello” to booked and paid—without the busywork.
1) Understand
Trained on your knowledge base (services, pricing, policies). Detects intent, lead quality, and urgency.
2) Orchestrate
Qualifies, answers, routes to calendars/pipelines, and triggers workflows with tags & custom fields.
3) Convert
Books meetings, sends quotes, takes deposits, and follows up with SMS + email automatically.
Chat Agent Capabilities
- Lead capture with enrichment (name, email, phone, use case, budget).
- Qualification logic (industry, size, timeline, high-intent triggers).
- Booking engine integration (round-robin, buffers, timezones).
- Knowledge-grounded answers with citations (optional).
- Multi-language support & tone controls (friendly / professional).
- File & link collection (intake forms, proposals, NDAs).
Voice Agent Capabilities
- Natural call flow: greet → verify → qualify → book → confirm.
- DTMF + natural language menu navigation; voicemail fallback.
- Warm transfer to reps; whisper notes with caller context.
- Payments & deposits via secure link (texted/email) during call.
- Missed-call text-back & after-hours handling.
- Call recordings & transcripts synced to the contact record.
Integrations
Plug into the stack you already use—no duct tape.
Technical
- Omnichannel widget + embedded chat; SMS & DM connectors.
- Conversation AI with intent/slot extraction to custom fields.
- Role-based routing, SLAs, and queued handoffs.
- API & webhooks for CRMs, ERPs, data lakes.
- Real-time dashboards, attribution, and transcript search.
Security & Compliance
- Encryption in transit & at rest; least-privilege access.
- Audit logs & daily backups (retention configurable).
- PII redaction for transcripts (configurable).
- 99.9% uptime; monitored status (linkable status page).
- Optional BAAs for HIPAA-adjacent workflows (contact sales).
See It Book Live Appointments in Minutes.
We’ll tailor the agent to your brand, pipeline, and KPIs—then show it working on your use cases.